Privacy Policy

1Red is committed to protecting the privacy of all users who access its platform in the United Kingdom. Personal data is collected and processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The following overview summarises the types of information collected, the purposes for which it is used, and the security measures in place to safeguard it.

1. Full name, date of birth, and government-issued identification documents are collected for identity verification and age verification purposes.
2. Contact details, including email address, phone number, and postal address, are collected to facilitate account management and correspondence.
3. Financial information, such as payment card details and transaction history, is collected to process deposits, withdrawals, and to comply with anti-money laundering obligations.
4. Technical data, including IP address, browser type, device identifiers, and session logs, is collected for security monitoring and fraud prevention.
5. Behavioural data relating to site usage, game history, and wagering patterns is collected for service improvement and responsible gambling purposes.
6. Marketing preferences and communication opt-ins are recorded to ensure promotional communications are sent only where consent has been provided.
7. Correspondence records, including support tickets and live chat transcripts, are retained for dispute resolution and quality assurance.
8. Geolocation data may be collected where necessary to verify that users are accessing the platform from a permitted jurisdiction.
9. All data is stored on secure servers protected by encryption, access controls, and regular security audits.
10. Organisational measures include staff training, data minimisation policies, and strict access restrictions based on role and necessity.

Users have the right to access the personal data held about them, to request corrections where information is inaccurate, and to request deletion of their data in circumstances permitted by law. Requests regarding any of these rights may be submitted through the platform’s designated support channels. 1Red aims to respond to all such requests within the timeframes prescribed by applicable UK data protection legislation.

1Red operates in full compliance with the UK GDPR, the Data Protection Act 2018, and the regulatory requirements of the United Kingdom Gambling Commission (UKGC). Data handling practices are reviewed regularly to ensure ongoing alignment with current legal standards and best practice guidance.

Personal data collected by 1Red is used exclusively for purposes that are lawful, necessary, and proportionate to the legitimate aims of operating a licensed online gambling service in the United Kingdom. Information is processed to deliver services to users, to meet statutory and regulatory obligations, and to maintain the integrity and security of the platform. Where data is used for purposes such as marketing or analytics, this is done only where a valid lawful basis exists, including consent where required. All processing activities are documented and subject to regular internal review to ensure continued compliance.

1. Account registration and management, including identity verification, age checks, and the maintenance of accurate user records.
2. Processing of financial transactions, including deposits, withdrawals, and the resolution of payment disputes.
3. Compliance with anti-money laundering (AML) legislation and Know Your Customer (KYC) obligations as required by UK law.
4. Fraud detection, prevention, and investigation, including the monitoring of unusual account activity or suspicious transactions.
5. Delivery of customer support services, including the handling of complaints and enquiries through all available communication channels.
6. Improvement of the platform, including analysis of user behaviour, identification of technical issues, and testing of new features.
7. Responsible gambling monitoring, including the identification of potentially harmful patterns of play and the administration of self-exclusion tools.
8. Sending of account-related communications, including transaction confirmations, security alerts, and policy updates.
9. Marketing communications, including promotional offers and personalised recommendations, where the user has provided consent or where a legitimate interest applies.
10. Compliance with requests from regulatory authorities, law enforcement agencies, and courts of competent jurisdiction within the United Kingdom.

1Red processes all personal data transparently and in accordance with the principles set out in the UK GDPR. Users are informed of the lawful basis for each category of processing, and data is never used for purposes incompatible with those for which it was originally collected.

Users may view and update their personal information at any time by accessing their account settings on the 1Red platform. Where a user identifies that information held on their account is inaccurate or out of date, they are encouraged to make the necessary corrections directly through their profile, or to contact the customer support team for assistance. Requests to delete personal data may also be submitted through official support channels; however, 1Red may be required to retain certain information for a defined period in order to comply with legal, regulatory, or contractual obligations.

By using the platform, users consent to security verification procedures that may be required when accessing or modifying account details, particularly in relation to sensitive personal or financial information. Payment details submitted through the platform are processed by authorised electronic payment service providers, who handle such data in accordance with their own security standards and applicable data protection requirements. 1Red does not store complete payment card numbers on its own systems. The platform maintains a firm commitment to preserving user privacy and ensuring that personal data is handled with the highest standards of security and discretion throughout its entire lifecycle.

The 1Red platform is strictly intended for individuals aged 18 years and over. Access to gambling services by persons under the legal age is prohibited in accordance with UK law and the conditions of the platform’s operating licence issued by the United Kingdom Gambling Commission.

1. The platform does not knowingly collect personal data from individuals under the age of 18.
2. Age verification is conducted as part of the registration process; however, the operator cannot confirm a user’s age with certainty unless appropriate identity documents are submitted and verified.
3. Where 1Red becomes aware, or has reasonable grounds to believe, that a registered user is under the age of 18, the relevant account will be suspended pending investigation.
4. Any personal data found to belong to a minor will be deleted from the platform’s records without undue delay upon confirmation of the individual’s age.
5. A parent or legal guardian who believes their child has registered on the platform or submitted personal information may contact the support team to request the immediate removal of such data.
6. 1Red cooperates with parental control tools and third-party responsible gambling organisations to help prevent underage access to online gambling services.

More details are available in the Underage Gaming Policy.

In the course of operating its services, 1Red may transfer personal data to countries outside the United Kingdom where the platform’s technology partners, service providers, or group entities are based. Such transfers are carried out in compliance with the requirements of the UK GDPR, and appropriate safeguards are applied to ensure that the level of protection afforded to personal data is not diminished as a result of any transfer. By continuing to use the platform, users acknowledge and consent to the transfer of their personal data in the circumstances described in this section. All third parties who receive personal data in connection with international transfers are required to maintain confidentiality and to process data only for the purposes for which it was shared.

1. Personal data may be transferred to countries that the UK Secretary of State has recognised as providing an adequate level of data protection.
2. Where transfers are made to countries without an adequacy decision, appropriate safeguards such as standard contractual clauses are put in place.
3. All data processors and sub-processors operating outside the United Kingdom are bound by contractual obligations requiring compliance with data protection standards equivalent to those applicable in the UK.
4. Personal data transferred internationally is subject to the same access controls, encryption standards, and security measures applied within the United Kingdom.
5. Users retain their full rights under the UK GDPR in respect of personal data transferred to third countries, including the right to access, correction, and erasure.
6. Queries relating to international data transfers, including requests for information about the safeguards in place, may be directed to the platform’s data protection contact.

This Legal Disclaimer forms part of the Privacy Policy and may modify the scope or effect of certain provisions where required by applicable law or by the specific circumstances of the user’s engagement with the platform. The disclaimer takes effect at the point at which a user accepts this Privacy Policy, whether through registration, continued use of the platform, or any other form of acknowledgement or accession.

1. 1Red does not accept liability for data breaches or losses arising from actions outside its reasonable control, including but not limited to cyberattacks conducted by independent third parties.
2. Users are responsible for maintaining the confidentiality of their account credentials; 1Red cannot be held liable for unauthorised access resulting from a user’s failure to protect their login information.
3. The platform may update this Privacy Policy at any time to reflect changes in law, regulatory requirements, or operational practice; continued use of the platform following notification of any such update constitutes acceptance of the revised terms.
4. Nothing in this Privacy Policy limits any rights users may have under the UK GDPR or the Data Protection Act 2018 that cannot lawfully be excluded or restricted.
5. Any provision of this Privacy Policy found to be invalid or unenforceable under applicable law shall not affect the validity or enforceability of the remaining provisions.
6. This Privacy Policy is governed by the laws of the United Kingdom, and any disputes arising in connection with it shall be subject to the jurisdiction of the courts of England and Wales.

Cookies are small text files placed on a user’s device by a website in order to store information about that user’s session and preferences. The 1Red platform uses cookies to collect statistical data about how users interact with the site, to analyse browsing behaviour for the purpose of improving the overall user experience, and to personalise content and features based on individual usage patterns. Cookies also support the delivery of a more consistent and secure browsing experience by enabling the platform to recognise returning users and maintain session integrity. The information gathered through cookies is used internally to identify areas of the platform that may benefit from improvement and to ensure that relevant content is presented to users in an appropriate manner. Cookies placed by the platform are retained for a period of up to one year from the date of placement, after which they expire automatically. Users may manage or disable cookies through their browser settings at any time; however, doing so may affect the availability or functionality of certain features on the platform.

By accessing or using the services provided by 1Red in the United Kingdom, users are deemed to have read, understood, and accepted the terms of this Privacy Policy in full. The most recent version of the Privacy Policy supersedes all previous versions and takes effect from the date on which it is published on the platform. Users are encouraged to review this document periodically, as it may be updated from time to time to reflect changes in applicable law, regulatory guidance, or operational practice. Continued use of the platform following the publication of any revised version constitutes acceptance of the updated policy.

In certain circumstances, 1Red may be required or permitted to share personal data with third parties, including regulatory authorities, law enforcement bodies, legal representatives, or other parties involved in the resolution of disputes or the fulfilment of contractual obligations. Where the categories of third parties to whom data may be disclosed are listed on the platform, users are encouraged to review that information directly. In circumstances where a specific recipient is not listed, users will be informed of the purpose and scope of any such disclosure to the extent permissible by law. By submitting personal information through the platform, users consent to its disclosure to third parties in the circumstances described in this section.

1. Personal data may be disclosed to the United Kingdom Gambling Commission and other regulatory bodies as required under the terms of the platform’s operating licence.
2. Information may be shared with law enforcement agencies, courts, or government authorities where required by law or court order.
3. Payment processors and financial institutions may receive financial and identity data for the purpose of processing transactions and complying with AML obligations.
4. Third-party technology providers and data processors who support the operation of the platform may access personal data to the extent necessary to perform their contracted services.
5. Legal advisers and auditors may be granted access to relevant personal data in the course of providing professional services to the platform.
6. In the event of a corporate restructuring, merger, or acquisition, personal data held by 1Red may be transferred to the relevant successor entity subject to equivalent data protection obligations.
7. Fraud prevention agencies and credit reference agencies may receive data where this is necessary to assess risk, verify identity, or investigate suspected fraudulent activity.
8. Any third party receiving personal data from the platform is required to handle that data in accordance with applicable UK data protection law and the terms of any data processing agreement in place.

The 1Red platform may contain links to third-party websites that operate independently and are not under the control of 1Red. Each external website maintains its own privacy policy, and users are advised to review those policies before submitting any personal information on a third-party site. 1Red does not accept responsibility for the data collection, storage, or processing practices of any external website, regardless of how that site is accessed. Users are encouraged to exercise caution and due diligence when navigating away from the platform to any linked or affiliated online destination.

1. The inclusion of a link to a third-party website on the 1Red platform does not constitute an endorsement of that website or its privacy practices.
2. 1Red has no control over the content, data handling practices, or security standards of any external websites to which links may be provided.
3. Users access third-party websites entirely at their own discretion and assume full responsibility for any personal data they choose to submit to those sites.
4. Where a third-party link is associated with a service provider or partner of 1Red, the relevant data sharing arrangements are governed by the provisions set out in the Third-Party Privacy Practices section of this policy.
5. 1Red cannot guarantee the accuracy or currency of the privacy policies published by third-party websites, as those documents are subject to change at any time without notice.
6. Any concerns regarding the privacy practices of a third-party website should be directed to the operators of that site, as 1Red is not in a position to intervene in or investigate external data handling matters.
7. Users who believe they have been misled or harmed by the data practices of a third-party site linked from the platform are encouraged to report the matter to the Information Commissioner’s Office (ICO) in the United Kingdom.
8. 1Red reviews outbound links periodically to ensure they remain appropriate; however, the platform cannot provide ongoing assurance regarding the conduct or compliance of third-party website operators.