Responsible Gaming

Gambling always carries the risk of financial loss. No outcome is guaranteed, and no strategy eliminates that risk entirely. Responsible gaming means staying aware of that risk and making informed decisions at every step.

1Red encourages all players to approach betting as a form of entertainment, not a source of income. Below are the core principles that support a safe and controlled gambling experience:

• Set a budget before you play. Decide how much you can afford to lose and do not exceed that amount.
• Use deposit limits. The platform allows you to cap how much you deposit over a daily, weekly, or monthly period.
• Set session time limits. Controlling how long you play helps prevent impulsive decisions driven by fatigue or frustration.
• Take regular breaks. Short pauses during a session help you stay focused and avoid chasing losses.
• Never gamble to recover losses. Chasing losses is one of the most common paths to problematic behaviour.
• Keep gambling separate from financial obligations. Rent, bills, and essential expenses should never be funded by gambling funds.
• Use the self-exclusion option if needed. If you feel your gambling is becoming difficult to manage, a temporary or permanent self-exclusion is available.
• Play with a clear head. Avoid gambling under the influence of alcohol or when feeling emotionally distressed.

These tools are built into the platform to protect your financial and emotional wellbeing. Use them.

Gambling addiction can develop gradually, and it is not always easy to identify in yourself or someone close to you. Being aware of the warning signs is the first step towards getting the right support.

The following indicators may suggest that gambling has become a problem:

• Spending more money on gambling than originally intended, on a regular basis
• Feeling unable to stop or cut back on gambling despite wanting to
• Gambling with money set aside for essential expenses such as rent or food
• Lying to friends or family about how much time or money is spent on gambling
• Borrowing money or selling possessions to fund gambling activity
• Feeling restless, irritable, or anxious when not gambling
• Using gambling as a way to escape stress, anxiety, or low mood
• Continuing to gamble after significant financial losses in an attempt to recover them
• Neglecting responsibilities at work, home, or in relationships because of gambling
• Repeatedly trying to stop or reduce gambling without success

Gambling addiction is a recognised condition that can have serious consequences for your finances, mental health, and relationships. If several of these signs apply to you, seeking professional support is strongly advisable.

Addressing a gambling problem takes honesty, commitment, and the right support. There are practical steps you can take to regain control.

1Red recommends the following actions for anyone concerned about their gambling behaviour:

• Acknowledge the problem. Accepting that gambling has become harmful is a necessary first step towards change.
• Use self-exclusion tools. Excluding yourself from the platform, temporarily or permanently, removes immediate access and reduces temptation.
• Set strict account limits. Deposit, loss, and wagering limits can be adjusted at any time within your account settings.
• Request a cooling-off period. A short break from gambling can help you reassess your habits without committing to full exclusion.
• Speak to someone you trust. Sharing your concerns with a friend or family member can provide emotional support and accountability.
• Contact a professional helpline. Trained counsellors are available through several UK organisations and can provide confidential guidance.
• Seek therapy or counselling. Cognitive behavioural therapy (CBT) is an evidence-based approach that has helped many people overcome gambling addiction.
• Block access to gambling sites. Tools such as Gamban allow you to block gambling websites and apps across all your devices.
• Manage your finances. Consider giving a trusted person temporary oversight of your finances while you work through recovery.
• Track your progress. Keeping a record of days without gambling can reinforce your commitment and highlight improvement over time.

If you are concerned about your gambling habits, a range of professional organisations in the United Kingdom offer free, confidential support. Reaching out is a sign of strength, and help is readily available.

• GamCare – The leading provider of information, advice, and support for anyone affected by gambling harm in Great Britain.
  Website: www.gamcare.org.uk
  National Gambling Helpline: 0808 8020 133 (free, 24/7)
• Gamblers Anonymous UK – A fellowship of individuals who share their experiences to help each other recover from gambling addiction.
  Website: www.gamblersanonymous.org.uk
• GambleAware – A charity that funds treatment and provides educational resources on safer gambling across Great Britain.
  Website: www.begambleaware.org
• Gordon Moody – Provides residential treatment and online programmes for people with severe gambling disorders.
  Website: www.gordonmoody.org.uk
• Citizens Advice – Offers guidance on debt management and financial difficulties that may be connected to gambling problems.
  Website: www.citizensadvice.org.uk
• Gamban – A software tool that blocks access to gambling websites and applications across all devices.
  Website: www.gamban.com
• GAMSTOP – A free national self-exclusion scheme that allows you to restrict your access to all UK-licensed gambling websites.
  Website: www.gamstop.co.uk

If you are experiencing difficulties with gambling, the 1Red support team is available to assist you. The team can guide you through available responsible gaming tools, help you set account restrictions, or direct you to relevant external services.

You can reach the support team through the following channels:

• Live Chat – Available directly on the website for immediate assistance;
• Email – Send your query to [email protected];
• Help Centre – Access written guidance and FAQs on responsible gaming tools through the on-site support portal;

All communications regarding responsible gaming are handled with full confidentiality and without judgement.